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Home > Technology > Instructional Documents > Grandstream Phone voicemail setup
Grandstream Phone voicemail setup
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If you are unsure of your voicemail password or have other phone related questions, submit a tech ticket and we can assist you.

 

 

Recording Your Greetings

  1. Press the Message key on your Grandstream phone or press * 97 from the phone
  2. Enter your password. In default, this your extension number, followed by the # key.
  3. Press 0 for Mailbox Options.
  4. You have the option of recording up to three greetings.
    At the very least, record an Unavailable Message.
    Press 1 to record the Unavailable Message.
  5. Record the message after the tone and press pound.
  6. To keep the message, press 1 to accept the message. If not satisfied, press 3 to re-record and repeat steps 5 and 6.

Recording name

  1. Press the Message key.
  2. Enter your password, followed by the # key.
  3. Press 0 for Mailbox Options.
  4. Press 3 to record your name.
  5. Record the name after the tone and press pound.
  6. To keep the message, press 1 to accept the message. If not satisfied, press 3 to re-record and repeat steps 5 and 6.

Setting Your Mailbox Passwords

We strongly recommend you change your voicemail password as soon as possible. Press the Message key. If you are unsure of your password let the tech department know and it can be retrieved for you.

  1. Enter your password, followed by the # key.
  2. Press 0 for Mailbox Options.
  3. Press 5 to change your password.
  4. Please enter your new password, followed by the pound key.
  5. Re-enter your password followed by the pound key for confirmation.
  6. If everything is correct, the system will tell you your password has been changed.

Recording a Temporary Greeting

Use the Temporary Greeting when you want to record a greeting that you plan to use for a limited time (for example an out-of-office greeting).

  1. Press the Message Key.
  2. Enter your password, followed by the # key.
  3. Press 0 for Mailbox Options.
  4. Press 4 to record your Temporary Greeting
  5. After the tone, record your temporary greeting.
  6. Press # when finished.
  7. Follow the prompts to confirm or record the greeting again.

Deleting Temporary Greeting

When you want to use your original greeting, delete your temporary greeting. To do this:

  1. Press the Message Key.
  2. Enter your password, followed by the # key.
  3. Press 0 for Mailbox Options.
  4. Press 4 to record your Temporary greeting.
  5. Press 2 to delete your Temporary Greeting.
  6. Hang up.

Listening To Messages

New messages

  1. Press the Message key.
  2. Enter your password, followed by the # key.
  3. Press 1 to listen to new messages.
  4. Follow the prompts to save, delete, etc.
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